Refund and Returns Policy

1. No “Change of Mind” Returns

All sales are final. We do not accept returns, exchanges, or issue refunds for buyer’s remorse, change of mind, or purchasing errors made by the customer.

2. Defective, Damaged, or Incorrect Items

We stand behind the quality of our products. If you receive an item that is defective, damaged upon arrival, or incorrect, you must notify us within 14 days of the delivery date.

• To initiate a claim, please contact us at hello@airnomadz.com with your order number, a description of the issue, and clear photographic evidence of the defect or incorrect item.
• Claims made after the 14-day window will not be accepted.

3. Return Shipping and Condition of Goods

If your return is authorized, the physical goods must be shipped back to our facility in Singapore before any refund can be processed.

• Return Shipping Costs:
  • The customer is 100% responsible for all return shipping costs to Singapore. We do not provide prepaid return labels.
• Condition:
  • Items must be returned in their original packaging, unused, unwashed, and with all original tags attached.

4. Refund Issuance and Non-Refundable Costs

Once the returned item is received and inspected at our Singapore facility, we will notify you of the approval or rejection of your refund.

Strictly Non-Refundable:

We refund only the base purchase price of the goods. Original shipping fees, import taxes, customs duties, and return shipping costs are strictly non-refundable.

If approved, the refund will be processed to your original method of payment.